Responsible Gambling

FernHarbour Community Trust is dedicated to ensuring that our fundraising lottery remains a fun and safe form of entertainment. We view Responsible Gambling not just as a compliance requirement, but as a core pillar of our community values.

1. Keeping it Fun

For the majority of people, gambling is an enjoyable leisure activity. However, for some, it can become a problem. To ensure you keep your gambling under control, we recommend the following approach:

• View gambling as entertainment, not a way to make money. The odds are always in favour of the operator (to raise funds for charity).
• Only gamble what you can afford to lose. Never use money intended for daily essentials like rent, bills, or food.
• Set a money limit in advance. Decide how much you are willing to spend before you log on, and stick to it.
• Set a time limit. Don't let gambling take over your leisure time.
• Don't chase losses. Trying to win back lost money usually leads to bigger losses.
• Don't gamble when you are upset or depressed. Decision-making is harder when you are emotional.

2. Recognising a Problem

It can be hard to admit that gambling is becoming an issue. Ask yourself the following questions:

If you answered "yes" to some of these questions, you may have a gambling problem. We strongly encourage you to seek help using the resources below.

3. Tools We Provide

To help you manage your play, FernHarbour Charity Lotto offers the following tools:

3.1. Purchase Limits

You can set daily, weekly, or monthly limits on how much you can spend on tickets. Once you reach this limit, you will not be able to purchase more tickets until the period resets. To set a limit, please contact our support team.

3.2. Self-Exclusion

If you feel you are losing control, you can request a Self-Exclusion. This will close your account for a minimum period of 6 months to 5 years. During this time, you will not be able to reactivate your account or open a new one.

To request self-exclusion, please email [email protected] with the subject line "Self Exclusion Request".

4. Protection of Minors

It is illegal for anyone under the age of 18 to participate in this lottery. We carry out electronic age verification checks on all customers.

If you share your computer with minors, ensure you do not save your login details and consider using parental control software such as NetNanny or CyberPatrol.

5. Help and Support in New Zealand

If you or someone you know needs help, free and confidential support is available 24/7.